Background Paths
Background Paths
Background Paths
Background Paths
Asset retention software for banks, credit unions, RIAs, and brokerages

Turn inheritors into lifelong customers.

Most institutions lose customer assets during estate transfers. Veriflow keeps beneficiaries with you by providing a single platform to manage the bereavement process from intake to resolution – with a built-in plan to turn each closed case into the next account opened.

atlantis-bank.com/bereavement
A
AtlantisBank & Trust

Report a loss

We're sorry - we understand this is a difficult time. We'll guide you through the information we need to make this process as seamless as possible for you.

A few questions about you and your loved one.
The accounts you need help with, and what you would like done.
Any documents you have on hand. We will tell you what is needed as we go.
Click here to begin
Want to check the status of an existing case? Click here
Powered by Veriflow
veriflow/cases/231/verify
Estate of Margaret Thompson · Case #231
Fraud risk: 20 / 100 – 3 flags pending review
Decedent name matches across intake form, death certificate, and will
Names extracted & cross-checked using AI – all match
Executor name matches across intake form, will, Letters Testamentary, and government ID
Names extracted & cross-checked using AI – all match
Beneficiary listed on intake form not present in original will
Beneficiaries compared across documents using AI – flagged as risk for follow-up
Date of passing matches across intake form, death certificate, and Letters Testamentary
Dates extracted & cross-checked using AI – all match
Decedent's address on death certificate confirmed valid
Address checked against USPS records – no issues found
veriflow/cases/231
Margaret Thompson
Case #231 | Opened Mar 20 | Reviewer: John Chen
Under review
veriflow/cases
All cases
Search cases
Case
Status
Reviewer
Date case opened
Last activity
Flags
Margaret Thompson
#231
Under review
John Chen
Mar 20
May 4
3
Robert Patel
#230
Under review
Megan Walsh
Mar 12
May 4
-
Eleanor Wright
#229
Under review
Michael Reed
Mar 5
May 3
1
Charles Foster
#228
Under review
John Chen
Feb 26
Apr 30
1
Patricia Hayes
#227
Complete
Rachel Brennan
Feb 18
Apr 25
-
Samuel Reyes
#226
Complete
Megan Walsh
Feb 8
Apr 15
-
veriflow/cases/231/relationship
Jane Thompson
Daughter of Margaret · Age 36 · Brooklyn, NY
Beneficiary – not yet a customer
Margaret held $2,130,000 at Atlantis: IRA $1.4M · brokerage $580K · savings $120K · checking $30K.
Suggested retention plan:
Mail Jane a handwritten condolence note and flowers from your branch.
Done Mar 21
A small, sincere gesture at case opening sets the tone for the entire relationship before any business conversation.
Suggest opening an estate account at Atlantis during your first call with Jane.
Done Mar 23
Jane is inheriting a meaningful sum and has no banking relationship with Atlantis. Inheritors who open the estate account at the same institution as the decedent are far more likely to keep the funds there long-term.
Quick call to Jane the day before her mother's accounts are transferred. Walk her through what's about to happen.
The day before the accounts actually move is a stressful moment – a short heads-up call can reassure her everything is on track.
Call Jane to confirm estate accounts have been transferred and the IRA is in her name.
Jane may have follow up questions after the transfer is complete. A short call keeps her in the loop and keeps Atlantis top of mind for what comes next.
Two weeks after the transfer, check in with Jane to make sure everything is in order.
Most follow-up issues surface 1-2 weeks after the transfer completes. Catching them quickly makes this process seamless for Jane.
Email Jane to remind her of our wealth advisors for inherited accounts.
Jane will be thinking about long-term planning at this point, and she has meaningful funds but no investment relationship at Atlantis.
When probate closes, talk to Jane to discuss the distribution and plan what stays at Atlantis.
This is when the brokerage and cash assets actually move from the estate to Jane and her brother. Many beneficiaries move funds out at this moment unless given a clear reason to stay.
Add a touchpoint
At stake on this plan: $2,130,000 currently held at Atlantis
The problem Veriflow solves

Bereavement teams are not ready for the Great Wealth Transfer

Customer experience & retention
Today

A difficult bereavement process can cost you customers, as families face weeks of tricky paperwork, slow responses, and unclear instructions during a time of hardship.

With Veriflow

You give grieving families a seamless experience at a difficult moment, turning beneficiaries into lifelong customers.

Fraud & compliance
Today

In the age of AI, documents are easier to forge than ever. Your team still checks each one by hand, with no automatic scanning or cross-referencing.

With Veriflow

Catch fraud before it costs you. Inconsistencies are flagged the moment they're submitted and every decision is auditable end-to-end, so your reviewers approve from a position of confidence.

Operations & efficiency
Today

Without a shared view, your team chases documents across inboxes, spreadsheets, and core systems, every internal handoff adds friction, and families have to call in for status updates.

With Veriflow

One case, one place. Intake, documents, messages, and decisions all live in the same system, so your team works in sync, and families can track their status anytime without picking up the phone.

AI Verification Engine

Veriflow's AI reviews every document, cross-references names, dates, and addresses against trusted records, and flags anything that doesn't add up.

Veriflow helps you turn beneficiaries into long-term customers in four easy steps:

Step 1. Intake

First, the family notifies you.

Veriflow's intake portal lives on your bereavement site. After a loss, the family lands there and uploads their information through Veriflow's portal, skipping the tedious email-call-visit routine.

atlantis-bank.com/bereavement
A
AtlantisBank & Trust

Report a loss

We're sorry - we understand this is a difficult time. We'll guide you through the information we need to make this process as seamless as possible for you.

A few questions about you and your loved one.
The accounts you need help with, and what you would like done.
Any documents you have on hand. We will tell you what is needed as we go.
Powered by Veriflow
veriflow/cases/231/verify
Estate of Margaret Thompson · Case #231
Fraud risk: 20 / 100 – 3 flags pending review
Decedent name matches across intake form, death certificate, and will (as testator)
Names extracted & cross-checked using AI – all match
Executor name matches across intake form, will, Letters Testamentary, and government ID
Names extracted & cross-checked using AI – all match
Beneficiary listed on intake form not present in original will
Beneficiaries compared across documents using AI – flagged as risk for follow-up
Date of passing matches across intake form, death certificate, and Letters Testamentary
Dates extracted & cross-checked using AI – all match
Decedent's address on death certificate confirmed valid
Address checked against USPS records – no issues found
Government ID document authenticated via Stripe Identity
NY Driver's License – current, not on any compromised-ID list
Selfie-to-ID biometric face match via Stripe Identity
Match confidence: 99.2%
Liveness check via Stripe Identity
Confirmed real human (not a photo)
OFAC sanctions screen via Stripe Identity
No matches against current OFAC lists
PEP / adverse media screen via Stripe Identity
No matches against politically-exposed-persons or adverse-media lists
Letters Testamentary completeness verified
All required fields present: executor, court, case number, date issued, and scope of authority
Scope of authority granted in Letters Testamentary reviewed
Full administration authority granted – covers all actions requested in this case
Signature on Letters Testamentary visually inconsistent with executor's signature on intake form and ID
Signatures compared across documents using AI – flagged as risk for follow-up
Power of Attorney check
No POA submitted (a Power of Attorney expires the moment the principal passes; if one were submitted, it would be flagged)
Document file metadata anomaly detected
Reviewed metadata across 8 documents – one shows a last-modified timestamp suspiciously close to upload, flagged as risk for follow-up
Image manipulation analysis (error-level analysis)
8 documents – no signs of editing or photo-manipulation software
Font consistency analysis
All documents use expected fonts – no signs of typography tampering
Original document fingerprints recorded for tamper-proofing
Each document fingerprinted at upload – we can verify later that nothing's been altered
Date plausibility checks
Date of passing is in the past; date of birth is before date of passing
Will signing date precedes date of passing
Will signed before the date of passing – sequence valid
Probate filing within NY statutory window
Probate filed within 7-month NY statutory limit
Probate court jurisdiction matches decedent's stated residence
NY Surrogate's Court (Kings County) – matches decedent's address on death certificate
Letters Testamentary issuance date follows probate filing date
Letters Testamentary issued after probate filing – logical sequence confirmed
Step 2. Verify

Next, Veriflow's AI combats fraudulent requests.

Veriflow helps your team stay compliant by conducting AI-powered identity and document verification, providing fraud risk scores, and flagging where additional review may be needed.

Step 3. Manage

Then, your team handles every case from one place.

Veriflow gives your team a single workspace to manage information, documents, messages, and decisions, so you stay synced, save time, and focus on what really matters.

Two ways to manage
veriflow/cases/231
Margaret Thompson
Case #231 | Opened Mar 20 | Reviewer: John Chen
Under review
veriflow/cases/231/relationship
Jane Thompson
Daughter of Margaret · Age 36 · Brooklyn, NY
Beneficiary – not yet a customer
Margaret held $2,130,000 at Atlantis: IRA $1.4M · brokerage $580K · savings $120K · checking $30K.
Suggested retention plan:
Mail Jane a handwritten condolence note and flowers from your branch.
Done Mar 21
A small, sincere gesture at case opening sets the tone for the entire relationship before any business conversation.
Suggest opening an estate account at Atlantis during your first call with Jane.
Done Mar 23
Jane is inheriting a meaningful sum and has no banking relationship with Atlantis. Inheritors who open the estate account at the same institution as the decedent are far more likely to keep the funds there long-term.
Quick call to Jane the day before her mother's accounts are transferred. Walk her through what's about to happen.
The day before the accounts actually move is a stressful moment – a short heads-up call can reassure her everything is on track.
Call Jane to confirm estate accounts have been transferred and the IRA is in her name.
Jane may have follow up questions after the transfer is complete. A short call keeps her in the loop and keeps Atlantis top of mind for what comes next.
Two weeks after the transfer, check in with Jane to make sure everything is in order.
Most follow-up issues surface 1-2 weeks after the transfer completes. Catching them quickly makes this process seamless for Jane.
Email Jane to remind her of our wealth advisors for inherited accounts.
Jane will be thinking about long-term planning at this point, and she has meaningful funds but no investment relationship at Atlantis.
When probate closes, talk to Jane to discuss the distribution and plan what stays at Atlantis.
This is when the brokerage and cash assets actually move from the estate to Jane and her brother. Many beneficiaries move funds out at this moment unless given a clear reason to stay.
Add a touchpoint
At stake on this plan: $2,130,000 currently held at Atlantis
Step 4. Resolve & Retain

Finally, you resolve each case and convert inheritors into customers.

Once the case closes, the relationship is just beginning. Veriflow helps you stay close to each family with the right next step at the right moment, turning a closed case into the next account opened.

Frequently asked questions

Adjust the inputs to see what Veriflow can retain for you.

Institution type
Annual # of bereavement cases1,000
55,000
Average estate size$200,000
$50,000$1,000,000
Increase in assets retained annually
$12M
based on Veriflow increasing retention by 30% on customer assets passing to beneficiaries
Annual revenue retained
$360K
based on 3.0% revenue per dollar retained
Annual staff hours saved
4,000
at 4 hrs saved per case

Calculation methodology: Typical baseline retention of customer assets passing to beneficiaries is 20%; Veriflow increases retention by an estimate of 30%; revenue per dollar rates (based on latest publicly reported figures) of 3.0% (banks), 3.0% (credit unions), 1.0% (RIAs), 0.5% (brokerages); 4 staff hours saved per case versus typical 6-10 hour processing. Actual results depend on your case mix, customer base, and current processes.

Discover what Veriflow can do for your team.